The support centre allows you to post query or issues on the functional and technical aspects of the product . The functions of the buttons in the Support Centre are explained below.
Click F2: Period to view the query list for a particular period.
Click F3: Group by to view the query list based on the groups . The options available under Group by are:
β Date: This option allows the user to view the query list based on date.
β Site: This option allows the user to view the query list based on Site/ Location, i.e., the issues sent and received by different sites belonging to the same or different serial numbers under a single account .
β Status: This option allows the user to view the query list based on the s tatus . TheΒ status can be Pending or Closed .
Click F4: Thread View/ List View to toggle between list view and thread view of the query.
List View : The List View displays the query list with Date , Subject , From , Mode, and Status .
Thread View : The Thread View displays the entire chain of interactions for a query and response.
Click Z : Expand List to view the columns Date, Subject, From, Mode, Status in enlarged mode.
Click Ctrl+Alt+Z : Expand Summary to view the Ticket Summary in enlarged mode.
Click F8: Site Filter t o view the query list based on the sites for any Group by option selected as shown below:
β Select the option All under Site to display all the queries/ issues, of all the sites/ locations based on the Group by option selected.
β Select a Site , for example: 'Bangalore ROβ from the list of sites to display the query list with respect to the selected Site.
Note : The F8: Site Filter option will be available only in case of Multi Site licensing.
the query list will display the Site ID on the Β top left (below the Account ID) in the Support Centre screen.
Click F9: Status Filter to view the query list based on the Status , namely, All , Closed and Pending , for any Group by option selected as shown below:
β Select All to display all the queries/ issues including the Pending and Closed issues .
β Select Pending to display the Pending queries/ issues.
β Select Closed to display the Closed queries/ issues.
This option allows the user to list the number of queries/ issues to be listed in the Support Centre screen, for example: 15, 20, 25 and so on.
The default page size is 10 , i.e., the Support Centre screen displays 10 queries at a time. The next set of 10 queries can be viewed by clicking the link βX rows more, show next x rowsβ link available below the list.
Note: The p age size can be set to display between 10 and 100 rows.
The Configuration screen appears as shown below:
The configuration options available under F12 Configure are also available in the buttons toolbar.
'Buttons in Support Centre' has been shared with
